Custom software and AI for DTC operators. Contribution margin you can trust by SKU. CX that does not drown post-launch. 3PL variance you reconcile on Fridays without rage.
The stack stitches together. The math does not. The founder is reconstructing contribution margin in a Notion doc nobody else can read.
Contribution margin by SKU lives in a spreadsheet that lags 14 days behind reality. Pricing decisions are guesses.
First-response time blows out after every drop or paid spike. CSAT drops while CX spends days on order-status questions.
Inventory in the dashboard does not match what shipped. Damages and shorts surface monthly, not when they happen.
CAC creeps month over month and the founder cannot tell where the marginal dollar should go. Attribution math is broken.
Every Q4 the team works 80 hours a week patching glue between Shopify, Klaviyo, the 3PL, and customer service. Wins compound into burnout.
Returns by SKU and reason are visible weeks later, not the week they happen. Operational signal is lost in the noise.
We do not replace Shopify, Klaviyo, Gorgias, or your 3PL. We build the layer above them that closes the math, the CX, and the operational loop.
Real contribution margin by SKU, channel, and order, refreshed daily against your actual cost stack.
AI deflection in your brand voice for the top 8-12 ticket categories, with seamless hand-off when judgment is required.
A weekly automated reconciliation between what Shopify says shipped and what the 3PL invoiced, with variance flagged before payment.
A demand model that respects returns rate, seasonality, and marketing pipeline, with re-order recommendations the operations lead can approve in minutes.
A single Monday morning report you actually read: CM2 trend, CAC, top SKUs, 3PL variance, CX FRT, returns flagged. One screen, three minutes.
Return reasons by SKU and customer cohort, surfaced before they become an inventory or reputation problem.
Your ranges depend on starting baseline. The free assessment returns a range tied to your operation.
Shopify Plus does not get replaced. Klaviyo flows do not get migrated. We build the layer that fills the gaps between them and the math you actually need.
The build is one-time engagement scope. The monthly operations subscription is renewed every month by you. Both are scoped after the prototype, paid only once you sign.
Scoped engagement to design, build, and ship the systems into your tenant. Final number set after the prototype reveal, never before.
Hosting in your cloud, integration maintenance, model upgrades, monitoring, iteration, support. Voluntary monthly. Cancel anytime, system keeps running.
Ranges are sector-typical. Final scope is decided with you after the prototype, against the specific systems we ship for your operation.
Book a 20-minute discovery call. We listen to your operation, then build a working prototype custom to your problem. You decide whether to engage only after seeing it work. The prototype is free.
